Effective Date [4TH July 2025]
IOI GAMER (SINGAPORE) PTE. LTD. (“IOI”, “we” or “us”) is committed to protecting your (“user” or “you”) personal data. This privacy policy describes:
This Privacy Policy applies only to your participation in the community event held by IOI (the “Event”).
Please read the Privacy Policy before you click the “I accept” “I agree” button or before participating in the Event in any way that implies your agreement to this Privacy Policy.
1. HOW TO CONTACT US
If you have questions about data protection, or if you have any requests for resolving issues with your personal data, please reach us out:
Name of us: IOI GAMER (SINGAPORE) PTE. LTD.
Address:3 PEMIMPIN DRIVE #06-01 LIP HING INDUSTRIAL BUILDING SINGAPORE 576147
Email: privacy@ioigamer.com
2. WHAT PERSONAL INFORMATION WILL WE COLLECT
(1) The information you provide to us:
(a) The information you use to participate in the Event: your social media account: the nickname, UID;
(b) your name, gender, age, phone number, email address, physical address or any other contact information you provided;
(c) your game platform account, such as Steam account, Epic account, and the profile of such account;
(d) other information you choose to give us.
(2) Exceptions to obtaining authorization and consent: In accordance with relevant laws and regulations where you reside, we may collect and use some necessary personal information without your authorization and consent under the following conditions: (a) If it is directly related to national security and national defense security; (b) If it is directly related to public security, public health and major public interests; (c) If it is directly related to criminal investigation, prosecution, trial, and execution of judgment; (d) If this information aims to safeguard your or others' personal life, property, and other important legitimate rights and interests, but it is very difficult to obtain your consent; (c) If the personal information involved is open to the public on your own; (d) If this information is necessary to sign and fulfil a contract according to your requirements; (e) If your personal information is collected from lawfully and publicly disclosed information such as legal news reports, government information disclosure, and other channels; (f) If this information is necessary to maintain the safe and stable operation of Products and Services such as detecting and handling product or service faults; and Other conditions prescribed by laws and regulations.
3. WHY AND HOW WILL WE USE YOUR INFORMATION
(1) For giveaway event: To register your participation in the event, you are required to provide information that is true, complete, accurate, and valid.
(2) To deliver rewards of yours: If, according to the event rules, you are eligible to receive gifts or rewards, we will distribute the corresponding gifts/rewards to you in accordance with the event rules. To be specific, if you are getting a virtual reward, we are going to use the social media account (Discord, X, or other social media that you participate in this Event), email account, game platform account, your nickname, ; if you are getting to receive a physical reward, we will use your name, address, contact phone number, and postal code to complete the distribution of the reward.
(3) Public announcement of award winner: We will publicly announce the winners of this event across all platforms where the event took place. In these announcements, we will use your media platform account solely to declare the winners.
(4) To provide you with updated event information: We may , from time to time send information about the updated content of the event (if any). In such cases, your email address and/or phone number will be used.
(5) To share the latest news about the game: We may from time to time inform you with the latest information about the game which is related to the Event you participated. In such cases, your email address and/or phone number will be used.
4. WHO CAN SEE YOUR INFORMATION
(1) Our personnel, related or affiliated companies: We may provide your personally identifiable information and non-personally-identifiable information to our personnel who need access for legitimate business purposes. We may also share such data with our related or affiliated companies that are contractually bound to protect your personal data and to process it only in accordance with this Privacy Policy and applicable laws.
(2) Partners of IOI Gamer: We may also provide your personally identifiable information and non-personally-identifiable information to other businesses or persons for the purpose of processing your information or otherwise assist us in performing any services on our behalf including in any advertising and marketing activities. Including partners to perform services for us and partners to reported by us. These partners process your information only at and according to IOI Gamer’s instructions to provide the Service, such as hosting, advertising, analytics and fraud prevention.
(3) Third parties and authorities: In order to combat fraud and illegal activity, we may exchange data with other companies and organizations and provide it to public authorities in response to lawful requests. We may also disclose your data based on your consent, to comply with the law or to protect the rights, property or safety of us, our players or others.
(4) We require that these parties agree to process such information in compliance with our Privacy Policy contained herein, and we will use reasonable efforts to limit their use of such information and to use other appropriate confidentiality and security measures.
5. WHERE WILL YOUR INFORMATION BE STORED
The information we collect will be stored in the People’s Republic of China.
But, since our Service is global by nature, and our affiliated companies and partners are all over the world, your information will be globally transferred.
6. HOW DO WE PROTECT YOUR INFORMATION
(1) We appoint Metafor All Digital Limited as the Data Protection Officer (DPO) for this event. You may contact the DPO at: privacy@ioigamer.com.
(2) We will strictly comply with PDPA (The Personal Data Protection Act of Singapore) if we collect following information of yours: your full name, ID number or passport number, photographs or voice recording or video images of you, your mobile or telephone number, your DNA profile, your thumbprint, iris image of you.
(3) For EEA users: lf you are an individual in the European Economic Area (EEA), we collect and process information about you only where we have legal bases for doing so under applicable EU laws. We will control and process your information complying with GDPR, which means we only use your information only where:
① We need to provide you service of the event, including to operate the event, to respond to your inquiry, to send you the updated information about the event or the game, to send you the visual reward, and to mail you the physical reward.
② It satisfies the legitimate interest (which is not overridden by your information/data protection interests), such as for promote our service or protect our legal rights and interests.
③ You give us the consent to do so for specific purpose; or
④ We need to process your information/data for legal obligation.
To international transfer of your information, we will execute an information transfer agreement as Standard Contractual Clauses of GDPR with any and all transferee of your information.
(4) We will strictly comply with relevant laws and regulations, regulatory requirements, and the terms of this privacy policy. We will process your personal information in accordance with the terms of this privacy policy and will protect your personal information through an internal data access approval system. Except as otherwise provided by law or administrative regulations, we will only store your personal information for the shortest necessary period to achieve the processing purpose (based on the Event, from the date you provide us with your personal information until six months after the end of the Event). After the aforementioned storage period, we will delete or anonymize your personal information.
(5) We will implement security measures that are required by law and in line with industry standards to protect your personal information, preventing unauthorized access, disclosure, use, modification, damage, or loss of data. Depending on the actual situation, the security measures we may take include:
① Processing personal information using encryption technologies (such as SSL, TLS);
② Anonymizing or de-identifying personal information;
③ Establishing systems for data classification and grading, security management, and internal access control;
④ Conducting internal training on security and privacy protection; and
⑤ Providing HTTPS secure browsing for relevant websites.
(6) In the event of a personal information security incident, we will activate the corresponding emergency response plan in accordance with the requirements of laws and regulations. We will promptly inform you of the basic circumstances of the security incident and its potential impact, the remedial measures we have taken or will take, suggestions for you to independently guard against and mitigate risks, and remedial actions for you. We will timely notify you of the relevant details of the incident through email, letter, phone call, push notification, or other means. If it is difficult to notify each individual whose personal information is affected, we will issue a public announcement through reasonable and effective means. At the same time, we will also report the handling of the personal information security incident to the regulatory authorities in a timely manner as required.
7. YOUR RIGHTS AND OPTIONS
(1) Opt-out of emails of news about the game or the event.. Opting out of these emails will not affect your eligibility to participate in the Event, your participation in the Event, or your ability to receive rewards.
(2) Opt-out of receiving promotional communications, such as email with updated information about the event or the game;
(3) Access, correction, deletion of your personal information, restriction on processing personal information, object to processing of your personal information and Portability of personal information: for the aforemetioned purposes, you may contact us at privacy@ioigamer.com.
① If you request, we will provide you with a copy of your personal data in an electronic format;
② You also have the right to correct or complete your data, have your data deleted, object to how we use or share your data, and restrict how we use or share your data. You can always withdraw your consent by sending a written request to us.
③ To ensure security, you may need to provide a written request or otherwise prove your identity. We may ask you to verify your identity and then process your request. We will reply within a reasonable time limit. We may refuse requests that are repeated for no reason, need excessive technical means (for example, needing to develop new systems or fundamentally changing the existing practices), pose a risk to others’ legitimate rights and interests, or are highly impractical (for example, involving information that is stored on backup tapes).
(4) We will not be able to respond to your request under the following conditions, as required by laws and regulations: (a) if it is directly related to national security and national defense security; (b) if it is directly related to public security, public health and major public interests; (c) if it is directly related to criminal investigation, prosecution, trial, and execution of judgment; (d) if there is sufficient evidence to show that you have subjective malicious intent or abuse rights; (e) if responding to your request will result in serious damage to the legitimate rights and interests of you or any other person or organization; (f) if business secrets are involved; (e) other cases where we have reasonable grounds to refuse.
8. HOW DO WE USE COOKIES AND SIMILAR TECHNOLOGY
To provide you with a better user experience and service, we or our third-party partners may automatically collect information through tools such as Cookies, scripts, Web beacons, Flash Cookies, embedded Web links, and local storage. We use our own Cookies or similar technologies to provide you with a simple and convenient service and experience, offer social media services, and understand how you use our website. Additionally, our products may have Cookies or similar technologies placed by other third-party partners. The collection and use of such information by these third-party Cookies or similar technologies are not subject to this Agreement but are governed by their own information protection statements. We do not assume responsibility for third-party Cookies or similar technologies.
You can refuse or manage Cookies and similar technologies through your browser or user selection mechanism. However, if you refuse the aforementioned technologies, you may not be able to enjoy the optimal service experience or access certain functionalities of specific services.
9. MERGER, ACQUISITION, SALE OR INSOLVENCY
In the event that we are acquired by or merged with another entity, we reserve the right, in any of these circumstances, to transfer the information or assign our rights to the information that we have collected from our Users as part of such merger, acquisition, sale, or other change of control.
In the event of our insolvency, reorganization, receivership, winding-up or assignment for the benefit of creditors, or the application of laws or equitable principles affecting creditors' rights generally, we may not be able to control how your personal information is treated, transferred, or used.
10. AGE LIMITATION
We do not knowingly collect or solicit personal information about or direct or target interest based advertising to anyone under the age of 18 or the age of majority in their country of residence, whichever is higher, nor knowingly allow such persons to use our Services. If you are under 18, please do not send any data about yourself to us, including your name, address, telephone number, or email address. No one under the age of 18 may provide any personal data. If we learn that we have collected personal data about a child under age 18, we will delete that data as quickly as possible. If you believe that we might have any data from or about a minor under the age of 18, please contact us.